ERC - Global Advantage - Work At Home

Work At Home

At-home platforms deliver operational excellence and differentiated customer experiences.

Over 70% reduction

Real estate costs

Over 65% improvement

Employee retention

25% reduction

Equipment cost

20% improvement

Performance management efficiencies

10% improvement

Training efficiencies

Opportunities

Dominican Republic

Our Value

Our WAH leadership team has over 15 years of Work at Home expertise

Our Agents are ERC Employees- not contractors.

We incorporate our latest tech products, Innovative ideas, and solutions to meet client needs.

Our People

DR is the second largest and most diverse Caribbean country known for its warm and hospitable people and has the second-highest English proficiency in all nearshore offerings.

Work with a more experienced and mature employee base.

Have increased customer service levels, lower attrition, and longer tenure.

Gain access to a more diverse candidate pool with expanded language skills and harder to find skillsets.

Motivated and happier agents managed in a way that doesn't have to be complicated.

Infrastructure

The Dominican Republic utilizes the most modern and cost-efficient IT and telecommunication systems in the region.

Dual interconnected data centers (Jacksonville & Chicago) with auto-failover to protect your data.

Complies to the most rigorous regulatory and legislative requirements in client geography.

Industry-Leading Certifications recognize nationally and internationally.

Durban SITE

photo Tour


Wired to win
Our IT infrastructure is stable, secure and scalable with full redundancy in systems for disaster recovery and uptime, UPS, generator, PCI and other requirements aligned to our clients’ needs.

Wired to win
Our IT infrastructure is stable, secure and scalable with full redundancy in systems for disaster recovery and uptime, UPS, generator, PCI and other requirements aligned to our clients’ needs.
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Belongs.